Social intelligence, says Goleman, is “interpersonal radar” coursing through neural circuits at lightning speed and affecting the neural circuits of others through even minute facial expressions. We may call it a gut level reaction, instinct, intuition or other names, but the human brain is programmed to respond to others. We are social beings, and our social interactions affect our heart rates, general well-being, and even our immune systems.
Social intelligence is significant to teachers who are trying to motivate students, employers who want to retain employees and increase production, marriage partners, parents, and everyone else who interacts with other human beings in significant ways—that is, all of us. Goleman even cites examples of how waitresses and clerks sometimes uplift their customers through social intelligence, making us feel better after having made a transaction at the supermarket than we might feel talking with a family member with whom we are in conflict.
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